Harley Street Institute Limited is responsible for the personal information described in this policy. This policy applies to our website, accounts, education services, journal subscriptions, enquiries, and related communications.
1. Information we collect
We collect information you provide when you create an account, enquire about or book training, subscribe to journal updates, complete assessments, contact us, or otherwise use our services. This may include your name, contact details, professional registration details, organisation, booking and payment records, course progress, certificates, and communications with us.
2. How we use your information
We use personal information to provide and administer our courses and services, manage accounts and bookings, issue certificates, answer enquiries, maintain clinical and educational records, improve our website, meet legal and regulatory duties, prevent fraud and misuse, and send updates where you have requested them or where the law otherwise permits.
3. Our lawful bases
Depending on the activity, we process information because it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests in operating and improving our services, protect vital interests, or because you have given consent. You may withdraw consent at any time where consent is the lawful basis.
4. Sharing and international transfers
We share information only where necessary with service providers that support payments, course delivery, communications, analytics, website hosting, and business administration; with professional or public authorities where required; or in connection with legal claims. Where information is transferred outside the UK, we use appropriate legal safeguards.
5. How long we keep information
We retain personal information only for as long as needed for the purpose for which it was collected and to meet legal, tax, accounting, safeguarding, certification, and professional-regulatory requirements. Retention periods vary according to the type of record and the applicable obligation.
6. Cookies and website analytics
Our website may use essential cookies and similar technologies needed for security, account access, preferences, and site operation. Analytics or marketing technologies are used in accordance with the choices and controls presented to you.
7. Your data-protection rights
Under UK data-protection law, you may have rights to access, correct, erase, restrict, or object to the use of your information, and to receive certain information in a portable format. You may also withdraw consent and complain to the Information Commissioner’s Office. These rights can depend on the circumstances and legal retention duties.
8. Security
We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse. No online service can guarantee absolute security.
9. Contact us
For privacy questions or to exercise a data-protection right, email info@harleystreetinstitute.com or write to Harley Street Institute Limited, 8–10 Harley Street, London, W1G 9PF, United Kingdom. You can also use our dedicated data deletion request page.